Client Support Manager

Judi Moore is the Client Support Manager at Positive Regard Therapy and has been with the practice since its very beginning as employee number two. She plays a central role in supporting both clients and clinicians, overseeing intake, scheduling, billing, insurance coordination, and the many operational details that keep the practice functioning smoothly day to day.

For many people, Judi is the first point of contact when reaching out to PRT. She is often the voice or name clients encounter first, helping them navigate next steps, understand their options, and feel grounded during what can be an overwhelming process. Her approach is organized, thoughtful, and steady, balancing clarity with warmth while ensuring clients receive accurate information and timely support. Judi also works closely with clinicians and leadership to ensure systems, workflows, and communication are consistent and reliable across the practice.

PRT’s focus on serving LGBTQ+ communities is especially meaningful to Judi on a personal level. Her son identifies as part of the LGBTQ+ community, and she has long been a supportive advocate for him and for LGBTQ+ people more broadly. This lived connection deepens her commitment to creating a practice environment where clients feel respected, affirmed, and taken seriously from their very first interaction.

Through her long-standing role at PRT, Judi brings continuity, institutional knowledge, and a strong sense of care to the practice. Her work helps ensure that both clients and clinicians are supported behind the scenes so therapeutic work can happen with as few barriers as possible.